Customers may return wallpaper and home accessories if they are not satisfied with their purchase, provided it’s undamaged and in the original packaging. To complete a return please email to firstname.lastname@example.org within 7days after receipt of your order. All goods must be received back to Blakely247 within 14 calendar days of notifying us. Any returns received outside of this period will be dealt with at our discretion.
Refunds will be processed within 7 days of receipt. We cannot stop the delivery of goods in most cases once your order has been processed. If your order has already been despatched and you receive your delivery having notified us of your wish to cancel your order, you will be responsible for returning the Goods to us at your own cost.
Once we have received the goods we will confirm receipt by email and check them through to ensure they have been received in satisfactory condition. Once we have confirmed this we will refund the price paid for the goods within 14 days of receiving your items back at the warehouse.
Customers will be subject to a 20% re-stocking charge for wallpaper returns under 5rolls. We cannot offer returns for curtains, blinds, cushions, fabrics, lighting, rugs and curtain poles supplied to your exact specification. This does not affect your statutory rights.